Page Comparison

INTRO

We recognise that there are challenges in managing the current Less than fulltime process manually. Below are some of the High-level issues identified: 

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1. What are the current steps involved in the LTFT application process in your regional office?

2. How are PGDiT’s informed about the LTFT opportunity, and what channels are used for the communication?

3. How are eligibility criteria and guidelines for LTFT application conveyed to the applicants?

4. What documentation is required from applicants, and how is it collected and processed?

5. What are the typical timelines for processing LTFT applications.

Section 2: User Journey Mapping to be populated during meeting with BA’s

Section 3: Identifying Pain Points in the Current Process

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PGDiT (Primary Users) Questions (For review)

Section 1: Background and Motivation

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Could you please share your reasons for considering or applying for LTFT training? (e.g work-life balance, health reasons, caring for responsibilities)

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How did you gather information about LTFT opportunities and guidelines?

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How familiar were you with the LTFT application process before starting the application?

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Start of the LTFT Journey 

1. Can you tell me what you remember about the LTFT process? ​

2. How did you receive the LTFT form?​

3. What stage of your training were you at? ​

4. How effective was the communication throughout the LTFT application process?What are your expectations and hopes regarding LTFT?​

5. Did you feel like you were given all the information need to complete the form?​

6. Were you given a deadline to complete the form? Did you feel the deadline was realistic?​

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Section 2: Current LTFT Application Process

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Could you describe the LTFT application process from beginning to the end?

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What challenges and frustrations (PGDiT) did you face during the LTFT application journey?

Experience During The LTFT Journey

1. Did you find the language clear and easy to complete the application?​

2. Did you require any support completing the application form?​

3. How long did you complete the application?​

4. Were there any areas in the process that you found unclear or confusing?​

5. Did you experience any challenges submitting the form? ​

6. What has worked well for you (PGDiT) during the LTFT application journey?

7. Were there any areas in the process that you found unclear or confusing?

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Section 3: Experience After The Journey​

1. What happened after you submitted the application?​

2. What communication did you have after submitting the document? And how was it communicated?​

3. Did you feel the communication you receive met your needs?​

Section 4: Pain Points And Frustrations

1. What were the most significant frustrations you encountered while applying for LTFT?​

2. Were there any delay or bottlenecks in the process that affected your application?​

3. What are the barriers identified when completing the LTFT form?​

4. Did you feel adequately supported during the application process? If not, what additional support would have been helpful?​

Section 4: Needs and And Support

1. What needs or accommodations do you believe would have made the LTFT application process smoother for you?​

2. What is import to you (PGDiT) when it comes to communication?​

3. If we were to digitalize the process, how would you most likely access it?​

4. If we were to digitalize the process would there be any challenges?​

5. How can the application process be adapted to better cater to your professional and personal needs? ​

6. Are there any specific resources or information you wish were available during the process?​

7. What improvement could be made to the current LTFT application process?​

TIS Self-Service And Broader Needs

1. How would you describe your experience or frustration when signing up on TIS Self Service? ​

2. Were you asked to complete Form-R?​

3. Did you experience any challenges or frustration completing or submitting the form?​

4. Is there anything else beyond forms that you would like to find on TIS Self Service? ​

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RESEARCH METHODS

Secondary users (LO)

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• Current LTFT user journey process (Primary and secondary user journey)

• Pain points and needs of users of LTFT

• Standardize the LTFT application process

Eligibility Criteria (SOP for LTFT signed off by the Deans and Business Managers)

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