INTRO
We recognise that there are challenges in managing the current Less than fulltime process manually. Below are some of the High-level issues identified:
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The process should be initiated no later than 3 months before the post’s commencement to ensure that all the necessary approvals and funding arrangements are in place before the placement begins. The doctor in training should fill-out the relevant LTFT application form and specify under which category they are applying. This should typically be submitted with any 4 relevant supporting documents (as required) to the Postgraduate Dean or nominated deputy. This ensures that the local office receives the application within at least 16 weeks’ notice. This timeline allows for the processing of the application and providing Trust with at least 12 weeks' notice before the proposed changes to working pattern commence. As part of strategic objective we are set to digitalise forms and standardise LO process, hence we are carrying out this discovery.
Problem Statement
In order to improve access to LTFT opportunities as part of work giving doctors in training greater flexibility working lives. The current process across all HEE local offices are perceived inefficient processes and practices for the management of LTFT across HEE; and this provides unequitable and unsatisfactory user experience to the trainees with a lot of delays to all users that interact with the LTFT process.
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What are the current steps involved in the LTFT application process in your regional office?
How are PGDiT’s informed about the LTFT opportunity, and what channels are used for the communication?
How are eligibility criteria and guidelines for LTFT application conveyed to the applicants?
What documentation is required from applicants, and how is it collected and processed?
What are the typical timelines for processing LTFT applications.
Section 2: User Journey Mapping by the UR’s and Process Mapping to be populated during meeting by the BA’s
Section 3: Identifying Pain Points in the Current Process
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