INTRO
We recognise that there are challenges in managing the current Less than fulltime process manually. Below are some of the High-level issues identified:
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What are the current steps involved in the LTFT application process in your regional office?
How are PGDiT’s informed about the LTFT opportunity, and what channels are used for the communication?
How are eligibility criteria and guidelines for LTFT application conveyed to the applicants?
What documentation is required from applicants, and how is it collected and processed?
What are the typical timelines for processing LTFT applications.
Section 2: User Journey Mapping by the UR’s and Process Mapping to be populated during meeting by the BA’s
Section 3: Identifying Pain Points in the Current Process
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Current LTFT user journey process (Primary and secondary user journey)
Pain points and needs of users of LTFT
Standardize the LTFT application process - linked to - Business goals - Achieve national uniformity in managing programs and rotations, creating a seamless experience for every doctor, irrespective of region.
End users | Primary users | Secondary users |
Direct users of your product or service
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| Access or interact with parts of the system or service to undertake specific tasks only.
Local Offices representatives
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