INTRO
We recognise that there are challenges in managing the current Less than fulltime process manually. Below are some of the High-level issues identified:
...
How do we improve the management of LTFT across HEE/NHSE and ensure there is a unified processes better way to process each application
How do we get a all local offices to follow the same process for LTFT so that there is national approach
How do we improve the user experience for all PGDiT that interact with the LTFT process so that they can access and submit forms without any issues
How do we improve the communication between HEE/NHSE LO and PGDiT during and after the application process
How do we share/verify the with PGDiT the impact change to CCT so PGDiT can plan there training around the new end date
OBJECTIVE
By the end of the research,
...
What are the current steps involved in the LTFT application process in your regional office?
How are PGDiT’s informed about the LTFT opportunity, and what channels are used for the communication?
How are eligibility criteria and guidelines for LTFT application conveyed to the applicants?
What documentation is required from applicants, and how is it collected and processed?
What are the typical timelines for processing LTFT applications.
Section 2: User Journey Mapping by the UR’s and Process Mapping to be populated during meeting by the BA’s
Section 3: Identifying Pain Points in the Current Process
...