INTRO
We recognise that there are challenges in managing the current Less than fulltime process manually. Below are some of the High-level issues identified:
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There is currently no unified process, and we need to establish an agreed standard process across all local offices. - This is also linked to the Business goal to - Achieve national uniformity in managing programs and rotations by 2025, creating a seamless experience for every doctor, irrespective of region.
We should have understood the current process (as is) from all users that interact with the current LTFT process.
We also want to pinpoint all the pain points that user (Internal HEE staff, PGDiT and TPD) experience.
We should have understood their user needs for the (to be) process.
We should have determined whether different specialties require distinct forms and processes.
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What are the current steps involved in the LTFT application process in your regional office?
How are PGDiT’s informed about the LTFT opportunity, and what channels are used for the communication?
How are eligibility criteria and guidelines for LTFT application conveyed to the applicants?
What documentation is required from applicants, and how is it collected and processed?
What are the typical timelines for processing LTFT applications.
Section 2: User Journey Mapping by the UR’s and Process Mapping to be populated during meeting by the BA’s
Section 3: Identifying Pain Points in the Current Process
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