INTRO
We recognise that there are challenges in managing the current Less than fulltime process manually. Below are some of the High-level issues identified:
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How do we improve the management of LTFT across HEE/NHSE LO and ensure quicker and efficient way to process each application
How do we get all local offices to follow the same process for LTFT so that there is national/unified approach which helps PGDiT especially that IDT
How do we improve the user experience for all PGDiT that interact with the LTFT process so they can access application, are informed of process/guidelines and can submit application without any issues
How do we improve communication between HEE/NHSE LO and PGDiT during and after the application process so there is less chance of errors on forms and PGDiT feel supported
How do we ensure when PGDiT WTE % changes, the trusts get enough notice to factor in pay run and contract changes.
How do we share/verify with PGDiT impact the change to CCT date has on training so they are aware of the effect. i.e. on pay and on their training plan
How can we speed up the approval process so there is less delays in submitting LTFT application and its done within the 3 months timeframe
How do we share with PGDiT the status/stages of their applications so they are informed and don't feel the need to keep chasing HEE/NHE LO for update.
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What are the current steps involved in the LTFT application process in your regional office?
How are PGDiT’s informed about the LTFT opportunity, and what channels are used for the communication?
How are eligibility criteria and guidelines for LTFT application conveyed to the applicants?
What documentation is required from applicants, and how is it collected and processed?
What are the typical timelines for processing LTFT applications.
Section 2: User Journey Mapping by the UR’s and Process Mapping to be populated during meeting by the BA’s
Section 3: Identifying Pain Points in the Current Process
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