INTRO
We recognise that there are challenges in managing the current Less than fulltime process manually. Below are some of the High-level issues identified:
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Which department/s and roles of individual manage the LTFT process?
Who/How do they interact with trainees?- Are there other ways with which the trainees interact with the LTFT
Who/How do they provide support to trainees who wish to apply for LTFT?
What are the channels to apply for LTFT?- just email
Can you describe the relationship between NHSE and LTFT team?- Not required
Start of the Journey when LO receives Submission of LTFT
Can you tell me how you receive the LTFT submission? - Any other ways they can submit the application or a dedicated mail box ? How do you manage the dedicated mail box? Any dedicated person?
What format do you receive it?- Is it pdf or a word doc.
Do you receive complete application forms?- Not required
What happens if you receive incomplete form?
What do you do with the form when you receive? Where do you store it?
Have you experienced any challenges or frustrations when receiving submitted forms?
What has worked well for you during the stage of receiving submitted forms?
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How do you verify completeness of the information received?- Not required
Do you require any supporting info/evidence to be submitted together with their application?
How do you contact the trainees if information/evidence is not received?- email
Where applications have been submitted outside an application window or not enough notice given, how do you organise and prioritise applications submitted?
Experience when processing the LTFT application.
Who/What is involved in getting approval for process the LTFT application form received?
How long does it take from application to receiving an outcome?Do you interact and inform the employing trust of the reduced hours?- 2wks window is it a standard, and why 2 wks
How do you contact them? And what do you share with employing trust?- Not required
Experience when approving the LTFT application.
Who/What is involved to approve in getting approval for the LTFT application?
Do you interact and inform the employing trust of the reduced hours?- How do you relate LTFT approval to Leads or trust - to elaborate
How do you interact with individuals/dept for approval?- copied in the email
Have you experienced any challenges or frustrations during this stage?
Do any applications get rejected? If so, why do they get rejected? And how do you manage that?-Not required
Experience when communicating to trainee regarding LTFT application.
What happens after the LTFT application is approved?
How do you communicate the approval to trainees?-Not required
What’s your experience in communicating with trainees?
What email do they use to contact trainee?What’s your experience in communicating with trainees?-Is it the one on tis against their records , do they receive a bounce back
What do you communicate to the trainees? Do you include the change of CCT?- no required
Before submitting their application do you expect them to have calculated their CCT date?
Do trainees ever chase you for outcome of the applications? If yes, why do you think they chase you?
What are the challenges and frustrations you have encountered when you inform trainees of application status?
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