INTRO
We recognise that there are challenges in managing the current Less than fulltime process manually. Below are some of the High-level issues identified:
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Pre application & Assessment stage
Who is the dedicated Describe the process of pre application when an employee wants to apply for LTFT.
Prompt
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Dedicated person managing the LTFT process within your Local Office?
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Who/How do they interact with trainees?- Are there other ways with which the trainees interact with the LTFT
Accessing LTFT Information by trainees
What Information about LTFT that is available to trainees before making application?
How is the information about LTFT communicated to trainees?
What are the channels to apply for LTFT in your region?
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Can you describe the relationship between NHSE and LTFT team?- Not required
Start of the Journey when LO receives Submission of LTFT
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Can you tell me how you receive the LTFT submission? - Any other ways they can submit the application or a dedicated mail box ? How do you manage the dedicated mail box? Any dedicated person?
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What format do you receive it?- Is it pdf or a word doc.
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Submission Application Stage
What happens when a trainee submits an LTFT application?
Prompt
What do you do with the form when you receive?
What format/channel LO receives the application?
What happens if you receive incomplete form?
What
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is categorised as a complete application?
Where do you store it?
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Any challenges/frustrations when receiving submitted forms?
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What has worked well for you during the stage of receiving submitted forms?
Experience when reviewing the LTFT application.
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How do you verify completeness of the information received?- Not required
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Do you require any supporting info/evidence to be submitted together with their application?
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Processing of Application Stage/ Approval
Describe the steps involved in processing LTFT application for LTFT approval
Prompts
Who approves?
Notifications- incomplete application, confirmation of approval
Communication
Status of application
Quality Checks
CCT end date
CCT Calculator/calculation
Challenges and Frustrations
Where applications have been submitted outside an application window or not enough notice given, how do you organise and prioritise applications submitted?
Experience when processing the LTFT application.
What is involved in process the application form received?
How long does it take from application to receiving an outcome?- 2wks window is it a standard, and why 2 wks
How do you contact them? And what do you share with employing trust?- Not required
Experience when approving the LTFT application.
Who/What is involved in getting approval for the LTFT application?
Do you interact and inform the employing trust of the reduced hours?- How do you relate LTFT approval to Leads or trust - to elaborate
How do you interact with individuals/dept for approval?- copied in the email
Have you experienced any challenges or frustrations during this stage?
Do any applications get rejected? If so, why do they get rejected? And how do you manage that?-Not required
Experience when communicating to trainee regarding LTFT application.
What happens after the LTFT application is approved?
How do you communicate the approval to trainees?-Not required
What’s your experience in communicating with trainees?
What email do they use to contact trainee?-Is it the one on tis against their records , do they receive a bounce back
What do you communicate to the trainees? Do you include the change of CCT?- no required
Before submitting their application do you expect them to have calculated their CCT date?
Do trainees ever chase you for outcome of the applications? If yes, why do you think they chase you?
What are the challenges and frustrations you have encountered when you inform trainees of application status?
LTFT processes and the link to posts and placement management
What has to be done when a application is approved?
Experience how/where does the process/journey end?
(we need to determine end of process and cover anything we missed) Rejection and Appeal Stage
On what ground can an LTFT application be rejected.
What is the appeal process of an LTFT application?
Post Application Stage
Describe the process of post application.
Who need to be informed and how?
Where does the LTFT process end?
PGDiT (Primary Users) Questions
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