Email

I have just tried to access the portal using your new recommended method of using an authenticator app. I’m not sure what the security issues are with using a text message- a lot of banks etc use this as a valid method. I have never before had to use an authenticator app, but having tried to log in on my phone, I found the whole process really clunky. If you only ever login to the portal using a computer then I’m sure it’s fine- scan the QR code, get a code in return. But because I was logging in on my iPhone, I had to copy the code from the website into the app along with my email address, and then it gave me a very short period of time to memorise a 6 digit number, find the web page again and type it in. I also don’t particularly appreciate having to download yet another app to my phone in order to use a website that realistically I would only need to access a couple of times a year. Perhaps I’m just spoilt by being able to use Face ID for pretty much every app I own though!

Clunky if using phone for both authenticator and logging in.
Not keen on downloading another app.

Email

Used the google authenticator app, and this worked fine. Managed to see my placement info and previous form R etc. The CCT date is wrong on my record, it should be 06/09/2022 and not March 2023 based on my most recent ARCPApart from that, thought the electronic system worked much better than the current ARCP PDFs system we use currently!

Worked fine.
Improvement on current PDF system.

Email

I have just tried logging into the self service platform and honestly found it a little confusing at the beginning as I didn't think it was clear about using an authentication app. As I have never used an authentication app before, it would have been more logical to have the information about authentication apps above the QR code. 
furthermore, I could not find the information about the authentication apps on the trainee support website. Once you have the app, it was easy to log into the website. Hope this is helpful to your team

Never used authenticator app before so initially confusing, but once set up easy to log into the website.
Have more info on authentication app above the QR code.
Include authenticator info on trainee support website.

Hotjar

So this is my first log in using the QR code for Duo. I think it is a great idea, as more secure. However, it was annoying that I couldn't do it all on my phone and had to go and log in to my computer to then use my phone to scan the QR code. Not sure if the is a way to do this all on the one device, but this would be something I would work towards to make it simpler.

MFA is a great idea.
Would have preferred to do it all on one device instead of computer and phone.

Email

Hello,
I just set this up on my phone in Google Authentication app. I didn't have a second screen on so I used the cut and paste code rather than scanning QR. Other than that it was very easy and I have since logged out and back in again without incident.

Easy to set up and use, though no second screen so had to cut and paste code instead of scanning the QR code.

Hotjar

I think there should be instructions on how to use other authenticator applications asides the google one. I used microsoft authenticator and it took me a while to figure out how to add this site/account to the authenticator app. I think the authenticator app is a wonderful idea.

Include instructions for other authenticator apps (not just google).
Authenticator app is a wonderful idea.

Has TIS Self Service improved upon your previous experience completing Form R's?

Did all features work as expected?

Which feature would you most like to see and use next on TIS Self Service?

Any other comments or suggestions?

TIS Comments

6.3 out of 10

3.3 out of 5

3.8 out of 5

4.4 out of 5

Yes - 82% (9/11)

No - 18% (2/11)

Yes - 45% (5/11)

No - 55%
(6/11)

2 x OOP Application Form

3 x Form R Completion Notification

3 x Upcoming Placement Notification 

• Being able to select a section to resume completing the Form R from

• Previous revalidation body was a trust (dropdown only presents deaneries)

• Account not activated initially and WM team had to help

• Posts not in chronological sequence

• Unable to select paediatrics subspecialties. Add free text box for subspecs not listed?

• Part B - more prominent ‘next page’ button

• Guidance Text - what is revalidation date and post type

• Any textboxes unfilled is automatically highlighted even before you have reached it

• Better highlighting of mandatory fields
  
  

https://hee-tis.atlassian.net/browse/TIS21-1659

https://hee-tis.atlassian.net/browse/TIS21-1666

https://hee-tis.atlassian.net/browse/TIS21-1674

1

Fahad Siddiqui

Suggestion: If we could incorporate our ESR information and mandatory training details onto this system , it would result in a huge burden off the minds of us trainees. Every 6 months we spend countless hours on updating our ESR details and mandatory training details with the next hospital. If this database was shared with them, it would save time and money for all concerned parties like trainees, directorate managers, HR personnnel and payroll dept etc I am currently embroiled in a dispute with the payroll department at my current worklace, Heartlands Hospital, for the past 3 months since I joined them (due to incorrect tax codes and subsequently decreased pay). And I am not alone, there are other trainees with similar issues. So you can imagine the magnitude of this problem. We trainees, should be focussing on our training and service provision. Not worrying about our paycheck problems.

Good job, guys - I confess I had a very positive experience 

Image Modified

.
Hope I do not come across as a "complainer". I like to encourage a good idea when I see one.

2

Patrick Akpofure

I noticed on Form R part B on the trainee self service platform, I am expected to include my supervisor’s name and email address(as usual on the current forms we use). I want to confirm if my supervisor will definitely get an email from the platform after submitting Form R part B because normally, they have to validate the part B form. If they will get an email, I will have to inform them ahead of time. Also, will they have access to the system or I imagine their response might not be required?

COVID Declaration segment - amend text to “you must email a copy of this form to your supervisor”?

Has TIS Self Service improved upon your previous experience completing Form R's?

Did all features work as expected?

Which feature would you most like to see and use next on TIS Self Service?

Any other comments or suggestions?

TIS Comments

820177b4

6

4

4

Yes

No  –  “ On firefox I encountered the following problems which did not occur on Edge: 1. the 'continue to submit' link on section 6 of the Form R Part B did not do anything. 2. Hotjar did not appear in Firefox ”

OOP Application Form

It would be good when returning to a previously saved form to edit it if we could jump straight to a section rather than having to cycle through all of them to get there. In Form R under the dropdown for previous revalidating body there are only deaneries, but I was a specialty doctor before and my previous RB was a Trust and so I couldn't input the right answer.

Select a section to continue completing the Form R from

Full list of designated bodies required
https://hee-tis.atlassian.net/browse/TIS21-1659

67dc9a9c

10

4

5

5

Yes

Yes

Notifications for completions of form R’s

Great improvement on the interface1 ... most of the information was automatically filled ; had a few glitches like for e.g. my account was not activated initially and needed some intervention from the West Midlands team; also a small error in Form R part B section e.g. some of the posts were not in a chronological sequence; but otherwise most of my experiebce was very positive

Form R Part B - posts not presented in chronological order
https://hee-tis.atlassian.net/browse/TIS21-1666

04e892d1

5

3

Yes

No  –  “ In form R Part A, under Programme section it says "start date" need to be more specific, "Post type or appointment" what does this mean? Placements came up in a strange order. Completion date not showing on confirmation form. ”

'Start date’ in Programme Section of Part A unclear

‘Post Type or Appointment’ unclear what the form is asking

Placements not in chronological order
https://hee-tis.atlassian.net/browse/TIS21-1666

CCT date not showing on confirmation form

c3e79241

10

5

5

5

Yes

Yes

Notifications for upcoming placements

For those in paediatric subspecialty (GRID) placements, it wasn't possible to select my subspecialty, with would also be on my CCT which is Community Child Health - maybe a free text box for those with subspecialties not included in the drop down menu

Subspecs required in dropdown menu?
https://hee-tis.atlassian.net/browse/TIS21-1674

b1a0beb7

4

3

Yes

No  –  “ My jobs are all correct, but appear out of date order so it was difficult to check they were all correct. also some of my jobs were entered as two jobs with the dates adding up to a 6 month job, but entered as two separate entries for part of the rotation ”

Notifications for completions of form R’s

Please make the next page button more obvious in part B as save and exit button most prominent and at first did not notice another page. Info to help - I am not sure what my revalidation date is as I am a trainee so don't revalidate as have ARCPs aI also wasn't sure what it wanted in part A asking for 'post type' . Also on the forms as soon as you use them anything unfilled highlights in red even thought you haven't got to it. better highlighting of mandatory fields.

Posts not in chronological order
https://hee-tis.atlassian.net/browse/TIS21-1666

More prominent ‘next page’ button for Part B

Guidance text for revalidation and post type

Form highlights anything unfilled even before you have reached it

Better highlighting of mandatory fields

3d3e51a9

10

3

3

4

Yes

Yes

c4a104fd

0

1

No  –  “ Can't complete one, the button does nothing when pressed. The site doesn't appear to work at all once logged in. Can't view profile, can't create forms, can't view the support page. ”

No  –  “ Literally nothing worked after logging in, can't see or do anything. ”

Other (please specify)  –  “ just working at all would be a start ”

I have tried two different web browsers, still no joy. Please email us when this is ready for testing.

Profile not loading because sync is based on ‘DR in Training’ role. This match is case sensitive so ‘Dr in Training’ (which this trainee had) will not sync. PR created to ignore casing when matching. Need to tidy up people import template too?

59c1def3

0

2

1

No  –  “ My profile will not load therefore I cannot submit any part of the form ”

No  –  “ profile not loading, cannot submit any forms ”

Notifications for upcoming placements

Profile not loading because of missing ‘date attained’ in Qualifications which is a mandatory field in TIS and expected to exist in TISSS.
Devs created a PR to stop qualifications with no dates from causing this issue in TISSS.

e5196d54

7

3

Yes

No  –  “ The part B section 2 (scope of practice) would have been so much easier if the rotations pulled through in chronological order. I spent a long time trying to work out if all the posts were there and amending details, as I had to scroll up and down. ”

Notifications for completions of form R’s

Actually really like this system, much easier than using paper forms/Adobe forms and having to insert a signature. Relatively easy to use, just a bit of tweaking on pulling through the information to form R part B in chronological order would make it so much easier. Will be glad to use this system in the future.

Form R Part B - posts not presented in chronological order
https://hee-tis.atlassian.net/browse/TIS21-1666

36f57945

9

4

5

4

Yes

Yes

de85514b

8

4

Yes

Yes

Notifications for upcoming placements

The question on Form R Part B about covid affecting my placement was unclear, My placements also came up in a random order.

Form R Part B - posts not presented in chronological order
https://hee-tis.atlassian.net/browse/TIS21-1666