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Date:

01/06/2020

Attendees:

Jack Adamson

Maryam Wali-Aliyu

Monika Gupta

Caroline Grisdale

William Kerley

Ashley Ransoo

Sebastian Kwok

James Harris

Ade Adekoya

Any support in place for trainees?

  • Generic inboxes for specialties: such inboxes like - EDT (Eastern Deanery Team), Foundation, IDT, LTFP, OOP, Relocation etc

  • Form R Part A - sent letter via email to trainee and received trainee queries and feedback using thesame email

  • EDT( Eastern Deanery Team) generic inbox where all sort of queries goes into and managed- 5-6 people look at this box

  • Auto response - sent to trainee and there they see where training should contact if any queries

  • Sub-folders based on teams within the generic inboxes - queries or emails from trainees are moved into the the folders, so that time can be delegated to deal with them.

  • Trainee Notification - Wednesday, every week - only if there is a change. Data exposed to training

  • Queries from TPD's treated similar to trainees queries

  • Form R Part B dealt by assessments? EOE team need to find out how they manage it

Any inboxes management as part of your support process?

  • The programme team manages these inboxes

  • There is a lead for each inbox that rotates each month

  • Queries frowarded to relevant inboxes and thesame team looks after all queries

If yes, how do you manage the inboxes ?

How many queries do you get per day/week… e.g placement/assessment queries?

  • Hard to cope with volume of queries because of short staff. Though more manageable at the moment.

Do trainees have an opportunity to see the data you keep on them on tis? If so what's the process of managing queries/change?

  • Placement Notification - Wednesday every week - only if there is a change. Data exposed to training

Any dedicated Team to manage the queries?

Is the support the same for Dentist &PH? 

  • Nothing separate - the same generic inboxes.

Any document for your FAQ?

  • Trainees are directed to the website for the FAQ

Do you do have any KPIs? Any system or process to measure this?

  • Out of office - respond within 5 days

  • Don't actually have a way of measuring

Any plans to improve your current system?

  • Looking at measuring KPI

  • Looking at improving on the generic inboxes

Document to receive from them:

Useful website to get more information

 

  • No labels

Slack: https://hee-nhs-tis.slack.com/
Jira issues: https://hee-tis.atlassian.net/issues/?filter=14213