INTRO
We recognise that there are challenges in managing the current LTFT process manually. Below are some of the High-level issues identified: ???
PGDiT are required to sign a copy of the LTFT when ?
Since this process began, we have found that this process creates a lot of extra work for internal HEE staff. We want to streamline the process to help reduce the administrative burden and help keep everything in one centralized location which makes it easier to track and manage.
OBJECTIVE
By the end of the research, we should have understood the current process (as is) from all users that interact with this process. We also want to identify all the pain points that users (Internal HEE staff, PGDiT and Deans) experience.
RESEARCH QUESTIONS (LoE)
NHSE LO Internal questions:
What are key interactions between HEE staff and PGDiT?
What are the problems and challenges they are facing?
What is the tool they use to carry out the process?
Who is involved in the process end to end?
What are key phases/stages of the process?
What are the communication your are sending out and when? (see the templates)
How long do the current process take start to end?
PGDiT questions:
What does the LTFT journey look like?
When does the PGDiT interact with the service?
When and where do you interact with the service?
How are they communicated? What channels? In what style
What are the challenges and frustrations PGDiT face on their journey?
What do you think we can put in place to solve your challenges?
What are the barriers in completing the LTFT form?
Where in the process do we need to get the communication right?
What is important to PGDiT when it comes to communication?
What has worked well for PGDiT?
If we were to digitalize the process, how would you most likely access it?
If we were to digitalize the process would there be any challenges?
What is their current experience using TSS in Private beta?
RESEARCH METHODS
Internal stakeholder users (LO)
Workshop
External Trainees (PGDiT)
We will conduct 10 45 mins semi structured interview in person or remotely depending on trainees’ preference.
We will select trainees with low confidence in technology from following groups
Low confidence
o Over 50s
o Current trainees that have completed a LTFT form
Language Barrier
o EU gradation and
o non-EU graduates
Geographic spreads
o Broad spread from different regions
Access needs
o Specific access needs? We might not include groups with access needs in this stage, we will revisit those groups in Beta.
We would record sessions and take notes and synthesize raw data into actionable insights.
ANALYSIS
TBC
TIMINGS
Stakeholder interviews
Post graduate dean interview
PGDiT
COMMUNICATION
Review session
DELIVERABLES
· Understanding of the current process
· Identify all pain points from all users
End users | Primary users | Secondary users |
Direct users of your product or service
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| Access or interact with parts of the system or service to undertake specific tasks only. NHS England North West (Health Education North West). Training Programme Director Educational Supervisor and GP Trainers Local Offices representatives
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Eligibility Criteria (SOP for LTFT signed off by the Deans and Business Managers)
Appendix A – National Data Set
The eligibility application process should include the following data set:
Personal Details
Surname (used in training)
First Name
Other Surname (if different from surname used in training)
GMC/GDC Number
Email Address
Phone Number
Are you a Tier 2 / Skilled Worker Visa Holder?
LTFT Eligibility
Trainees with a disability or ill
Trainees (men and women) with caring responsibilities
Welfare and wellbeing
Unique opportunities
Religious commitment
Non-medical development
Flexibility for training and career development
Proposed LTFT Placement and Training Plan
Level you will be working at
Name of Training Programme
LTFT Start date
LTFT End date (if known)
Proposed Percentage
Applicant Declaration
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