Date:
01/06/2020
Attendees:
Jack Adamson
Maryam Wali-Aliyu
Monika Gupta
Caroline Grisdale
William Kerley
Ashley Ransoo
Sebastian Kwok
James Harris
Ade Adekoya
Any support in place for trainees?
Generic inboxes for specialties: such inboxes like - EDT (Eastern Deanery Team), Foundation, IDT, LTFP, OOP, Relocation etc
Form R Part A - sent letter via email to trainee and received trainee queries and feedback using thesame email
EDT( Eastern Deanery Team) generic inbox where all sort of queries goes into and managed- 5-6 people look at this box
Auto response - sent to trainee and there they see where training should contact if any queries
Sub-folders based on teams within the generic inboxes - queries or emails from trainees are moved into the the folders, so that time can be delegated to deal with them.
Trainee Notification - Wednesday, every week - only if there is a change. Data exposed to training
Queries from TPD's treated similar to trainees queries
Form R Part B dealt by assessments? EOE team need to find out how they manage it
Any inboxes management as part of your support process?
The programme team manages these inboxes
There is a lead for each inbox that rotates each month
Queries frowarded to relevant inboxes and thesame team looks after all queries
If yes, how do you manage the inboxes ?
How many queries do you get per day/week… e.g placement/assessment queries?
Hard to cope with volume of queries because of short staff. Though more manageable at the moment.
Do trainees have an opportunity to see the data you keep on them on tis? If so what's the process of managing queries/change?
Placement Notification - Wednesday every week - only if there is a change. Data exposed to training
Any dedicated Team to manage the queries?
Is the support the same for Dentist &PH?
Nothing separate - the same generic inboxes.
Any document for your FAQ?
Trainees are directed to the website for the FAQ
Do you do have any KPIs? Any system or process to measure this?
Out of office - respond within 5 days
Don't actually have a way of measuring
Any plans to improve your current system?
Looking at measuring KPI
Looking at improving on the generic inboxes
Document to receive from them:
Useful website to get more information
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