Date:
01/06/2020
Attendees:
Jack Adamson
Maryam Wali-Aliyu
Monika Gupta
Caroline Grisdale
William Kerley
Ashley Ransoo
Sebastian Kwok
James Harris
Ade Adekoya
Any support in place for trainees?
Generic inboxes for specialties
Form R Part A - sent through letter via email to trainee and received
Edit generic inbox where all sort of queries goes into and manage by admin- 5-6 people look at this box
Auto response - where training should contact
Sub-folders with the generic inboxes - so that time can be delegated to deal with them
Form R Part B - Need to find out how they manage it
Any inboxes management as part of your support process?
Placement Notification - Wednesday every week - only if there is a change. Data exposed to training
The programme team manages these inboxes
If yes, how do you manage the inboxes ?
How many queries do you get per day/week… e.g placement/assessment queries?
Hard to cope with volume of queries because of short staff. Though more manageable at the moment.
Do trainees have an opportunity to see the data you keep on them on tis? If so what's the process of managing queries/change?
Placement Notification - Wednesday every week - only if there is a change. Data exposed to training
Any dedicated Team to manage the queries?
Is the support the same for Dentist &PH?
Nothing separate - the same generic inboxes.
Any document for your FAQ?
Trainees are directed to the website for the FAQ
Do you do have any KPIs? Any system or process to measure this?
Out of office - respond within 5 days
Don't actually have a way of measuring
Any plans to improve your current system?
Looking at measuring KPI
Looking at improving on the generic inboxes
Document to receive from them:
Useful website to get more information
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