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Feedback - Hotjar Survey Average/Summary

This table summarises the results of the Hotjar Survey.


How would you rate your experience today?

How satisfied are you with the ease of use and navigation experience of TIS Self Service?

How did you find raising an issue you encountered while using the service?

How would you rate the support you received while using the service?

Has TIS Self Service improved upon your previous experience completing Form R's?

Did all features work as expected?

Which feature would you most like to see and use next on TIS Self Service?

Any other comments or suggestions?

TIS Comments

6.3 out of 10

 

3.3 out of 5

 

1 out of 5

 

Yes - 67% (2/3)

No - 33% (1/3)

 

Yes - 67% (2/3)

No - 33%
(1/3)

1 x Editing my data

  • Sweet!

Feedback - General/Ad-Hoc Feedback

This table captures all TIS Self Service Pilot feedback received from users (trainees) so far with the intention that User Research can be carried out to improve the User Experience in the future. The last column categorises them as either UI, UX, UR or bugs in general that needs to be addressed.

Item no.

Trainees

Profile: Personal details

Profile: Placements

Profile: Programme

Form R (Part A/Part B)

Other feedback

General comment

TIS Comments

Feedback - Hotjar Survey (Active)

Trainee


How would you rate your experience today?

How satisfied are you with the ease of use and navigation experience of TIS Self Service?

How did you find raising an issue you encountered while using the service?

How would you rate the support you received while using the service?

Has TIS Self Service improved upon your previous experience completing Form R's?

Did all features work as expected?

Which feature would you most like to see and use next on TIS Self Service?

Any other comments or suggestions?

TIS Comments

4f736caa

10

5

Yes

Yes

Editing my data

Sweet!

bf82a537

9

4

Yes

Yes

c580d486

0

1

1

No - Has caused more stress, anxiety and more time wasted on a process that appears not to work fully

No - Doesn't work

Other (please specify)Nothing

Please exclude all trainees who are due to exit training

Jira Tickets

key summary type created updated due assignee reporter priority status resolution
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