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Feedback - Hotjar Survey Average/Summary

This table summarises the results of the Hotjar Survey.

How would you rate your experience today?

How satisfied are you with the ease of use and navigation experience of TIS Self Service?

How did you find raising an issue you encountered while using the service?

How would you rate the support you received while using the service?

Has TIS Self Service improved upon your previous experience completing Form R's?

Did all features work as expected?

Which feature would you most like to see and use next on TIS Self Service?

Any other comments or suggestions?

TIS Comments

5.8 out of 10

3.8 out of 5

3 out of 5

3.8 out of 5

Yes - 80% (8/10)
No - 20% (2/10)

Yes - 89% (8/9)
No - 11% (1/9)

  • 3 x Notifications from completions of Form Rs

  • 2 x Notifications for upcoming placements

  • Editing my data

  • Sweet!

  • Has caused more stress, anxiety and more time wasted on a process that appears not to work fully

  • Authenticator app easy to use. Liked that it recognised previous placements. Good system

  • great process, much preferred

Feedback - General/Ad-Hoc Feedback

This table captures all TIS Self Service Pilot feedback received from users (trainees) so far with the intention that User Research can be carried out to improve the User Experience in the future. The last column categorises them as either UI, UX, UR or bugs in general that needs to be addressed.

Item no.

Trainees

Profile: Personal details

Profile: Placements

Profile: Programme

Form R (Part A/Part B)

Other feedback

General comment

TIS Comments

Feedback - Hotjar Survey (Active)

Trainee

How would you rate your experience today?

How satisfied are you with the ease of use and navigation experience of TIS Self Service?

How did you find raising an issue you encountered while using the service?

How would you rate the support you received while using the service?

Has TIS Self Service improved upon your previous experience completing Form R's?

Did all features work as expected?

Which feature would you most like to see and use next on TIS Self Service?

Any other comments or suggestions?

TIS Comments

c674004f

8

4

4

4

Yes

Yes

Notifications for completions of form R’s

da21e2a1

10

5

4

4

Yes

Yes

Notifications for upcoming placements

4f736caa

10

5

Yes

Yes

Editing my data

Sweet!

bf82a537

9

4

Yes

Yes

c580d486

0

1

1

No - Has caused more stress, anxiety and more time wasted on a process that appears not to work fully

No - Doesn't work

Other (please specify)Nothing

Please exclude all trainees who are due to exit training


bf4b13bb

0

1

1

1

No - after entering the security code, the page don't move to next stage. Tried it in different browser, but no luck. please fix it


a2a43477

8

4

4

3

Yes

Yes

Notifications for completions of form R’s

I have not used Authenticator apps before, but as soon as I read about it , was easy to use. The rest of the service was really good. I like that the system has automatically recognized previous placements Good systemt

f94dff2e

0

989a6667

10

5

Yes

Yes

Notifications for upcoming placements

this is a great process for filling in the forms, much preferred than the old part a/b forms.

6f0edbfd

6

4

4

4

Yes

Yes

9ff86618

0

ec9a378d

8

5

3

Yes

Yes

Notifications for completions of form R’s

Any other comments or suggestions?

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