Date | and |
Authors | |
Status | Documentation |
Summary | The allow length of surname field on Form R Part A/B was too short |
Impact | Users with surnames over 30 characters were not able to submit Form R Part A/B |
Non-technical Description
The surname field on Form R Part A and Part B was limited to 30 characters.
A user reported that their pre-populated data (from TIS) was instantly triggering validation failures on the page, this was due to their surname being over 30 characters in TIS.
The surname field has had restrictions relaxed and now allows up to 100 characters. The current longest surname in TIS is 43 characters.
Trigger
User attempted to complete a Form R Part A/B
Detection
User sent a support request
Resolution
The surname field has had restrictions relaxed and now allows up to 100 characters.
Timeline
BST unless otherwise stated
13:31 - Support request posted on #self-services-support slack channel
19:09 - Fix deployed to live service
Root Cause(s)
User’s surname was longer than validation allowed
Form validation was set to 30 characters
Validation was set up (2 years ago) to mirror the original Cognito max length of 30 characters
Form validation was not updated when Cognito limit was removed/increased
Action Items
Action Items | Owner |
|---|---|
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