Support Model

For discussion Alistair Pringle (Unlicensed)

Description

TBD

Component: TBD

Scope - Phased Approach

Because there are ongoing discussions to define the scope of the support teams, TIS will adopt a phased approach to support for internal and external users

Phase 1 - MVP

• Access to support teams via email / telephone

Phase 2 - Post MVP (dependency on operational team setup)

• Access to support teams via email / telephone
• TIS based communications systems 
• Issue tracking
• Webchat

Page Contents:

• User Journey - TBD
• Comparison of Event Management Tools - TBD
• Scenarios - TBD
• Data Validation Table - TBD
• Related JIRA ticket links - TBD
• For Discussion & Assumptions - TBD
• Agreed Next Steps - TBD