TIS Self Service - Product/User Experience Feedback Survey

1

TIS Self Service is now live! Please take a minute to provide us some feedback, to help us improve the service.

N/A

Statement

2

How would you rate your experience today?

Y

NetPromoterScore (1-10)

3

How satisfied are you with the ease of use and navigation experience of TIS Self Service?

Y

Removed for Pilot 3

(scale of 1-5) Highly unsatisfied - Highly satisfied

4

How did you find raising an issue you encountered while using the service?

N

Removed for Pilot 3

(scale of 1-5) Poor - Excellent

4

Did you have to raise an issue through support while using the service?

Y

Added for Pilot 3

Y/N

5

If you selected Yes to the previous question, how would you rate the support you received while using the service?

N

Amended for Pilot 3

(scale of 1-5) Poor - Excellent

6

Has TIS Self Service improved upon your previous experience completing Form R's?

Y

Y/N

Open

7

Did all features work as expected?

Y

Removed for Pilot 3

Y/N

Open

8

Which features would you like to see and use next on TIS Self Service?

Y

• Notifications for upcoming placements

• Notifications for completions of form R’s

• LTFT Application Form

• OOP Application Form

• Other (please specify)

Multi-select with option to specify other.

9

Any other comments or suggestions? e.g. your experience to the sign-in process and use of Authenticator app.

N

Edited for Pilot 3

freetext

10

Thank you for answering this Survey.

Link to Privacy Policy.

Legal name of Site.

Contact Support?

Statement