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Process Name
CM-3 View/Edit Referrals/Cases
Comments
DescriptionHEE Admins and case managers can view and edit the detail within a case; this includes any relevant notifications to the trainee and referrer
ActorsHEE Admins, TPD, Educational Supervisor, Clinical Supervisor, Case Manager
Pre-ConditionsLogged in Authorised User
User navigated to desired Case Record

Post-ConditionsView all or searched cases in a list screen
Process Steps
  1. Edit detail in field
    1. Add action plan/s to case
    2. Record required outcomes
    3. Add document/s to case
    4. Change status of the referral to accepted/returned
    5. If accepted, add case manager and notes
  2. Save
  3. Close
  4. System sends notification to case manager and HEE admin / remind user to send email to user

Statuses

  • submitted
  • returned
  • accepted
  • under review
  • closed

(Where referrals are accepted they become cases which are then ready to be triaged.)

Outcomes

  • Case manager name
  • What support is relevant i.e. OH, Exam Support, LTFT/OOP/Supernumerary, Occupational health etc.
  • Returned to be managed at school level
Alternative ProcessN/A
Rules
  • Rule: Only specified fields can be entered
  • Error: where mandatory fields not completed
  • Notification to case managers

JIRA Links

Audit LogWho edited the case and when
Present audit log to all with view permissions

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