This page outlines the data that have been collected from North West Local Offices and validated at a workshop (31st of October 2023) to map their as-is business processes for Less Than Full Time Training.
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No. | Pain Point / Area to improve | Comment |
|---|---|---|
1 | There is no definite/defined process of Communication of HEE and Trust around Trainee Rotation planning, capacity planning and Post Funding. | Pre-application process |
2 | Some Trainees do not come to HEE LTFT Admin for guidance on LTFT process but go through the school or Lead employer who THEN contact HEE LO | Pre-application process |
3 | Some Trainees do not check website for information around LTFT but prefer to speak to colleagues, school or the LO | Pre-application process |
4 | Quite a number of forms to complete in this process | Application Process
|
5 | Only the eligibility form is submitted online but all other forms are paper form and submitted via email | Application Process |
6 | Storage is something they need to look at. They have subfolders and spreadsheet to manage. It also go to TIS document section. Retention guideline is 6 years | Application Process |
7 | About 5% of trainee do not respond to emails in a timely manner | Application Process Delays in response to emails from trainees. LO uses TIS email |
8 | Difficult to say what has really worked well in their process | Application Process Process of comms not good enough. Trainee don’t do things in the right order. This is where study leave can help |
9 | Challenges of requesting for documentation because of confidentiality. The element of trust comes in. No clear rule in SOP | Application Process |
10 | Application window exceeds 2 weeks | Application Process |
11 | CCT date not mention in application | |
12 | Complex appeal process |
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