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Feedback - Hotjar Survey Average/Summary (as of 08/06/21)

This table summarises the results of the Hotjar Survey so far.


How would you rate your experience today?

How satisfied are you with the ease of use and navigation experience of TIS Self Service?

How did you find raising an issue you encountered while using the service?

How would you rate the support you received while using the service?

Has TIS Self Service improved upon your previous experience completing Form R's?

Did all features work as expected?

Which feature would you most like to see and use next on TIS Self Service?

Any other comments or suggestions?

TIS Comments

5.8 out of 10

 

3.1 out of 5

 

3.5 out of 5

4.5 out of 5

 

Yes - 78% (7/9)

No - 22% (2/9)

 

Yes - 33.3% (3/9)

No - 66.6%
(6/9)

2 x OOP Application Form

3 x Form R Completion Notification

2 x Upcoming Placement Notification 

  • Being able to select a section to resume completing the Form R from

  • Previous revalidation body was a trust (dropdown only presents deaneries)

  • Account not activated initially and WM team had to help

  • Posts not in chronological sequence

  • Unable to select paediatrics subspecialties. Add free text box for subspecs not listed?

  • Part B - more prominent ‘next page’ button

  • Guidance Text - what is revalidation date and post type

  • Any textboxes unfilled is automatically highlighted even before you have reached it

  • Better highlighting of mandatory fields

Feedback - General/Ad-Hoc Feedback

This table captures all TIS Self Service Pilot feedback received from users (trainees) so far with the intention that User Research can be carried out to improve the User Experience in the future. The last column categorises them as either UI, UX, UR or bugs in general that needs to be addressed.

Item no.

Trainees

Profile: Personal details

Profile: Placements

Profile: Programme

Form R (Part A/Part B)

Other feedback

General comment

TIS Comments

1

Fahad Siddiqui

Suggestion: If we could incorporate our ESR information and mandatory training details onto this system , it would result in a huge burden off the minds of us trainees. Every 6 months we spend countless hours on updating our ESR details and mandatory training details with the next hospital. If this database was shared with them, it would save time and money for all concerned parties like trainees, directorate managers, HR personnnel and payroll dept etc I am currently embroiled in a dispute with the payroll department at my current worklace, Heartlands Hospital, for the past 3 months since I joined them (due to incorrect tax codes and subsequently decreased pay). And I am not alone, there are other trainees with similar issues. So you can imagine the magnitude of this problem. We trainees, should be focussing on our training and service provision. Not worrying about our paycheck problems.

Good job, guys - I confess I had a very positive experience 

.
Hope I do not come across as a "complainer". I like to encourage a good idea when I see one.

2

Patrick Akpofure

I noticed on Form R part B on the trainee self service platform, I am expected to include my supervisor’s name and email address(as usual on the current forms we use). I want to confirm if my supervisor will definitely get an email from the platform after submitting Form R part B because normally, they have to validate the part B form. If they will get an email, I will have to inform them ahead of time. Also, will they have access to the system or I imagine their response might not be required?

COVID Declaration segment - amend text to “you must email a copy of this form to your supervisor”?

Feedback - Hotjar Survey (Active)

Trainee


How would you rate your experience today?

How satisfied are you with the ease of use and navigation experience of TIS Self Service?

How did you find raising an issue you encountered while using the service?

How would you rate the support you received while using the service?

Has TIS Self Service improved upon your previous experience completing Form R's?

Did all features work as expected?

Which feature would you most like to see and use next on TIS Self Service?

Any other comments or suggestions?

TIS Comments

820177b4

6

 

4

 

 

4

 

Yes

 

No  –  “ On firefox I encountered the following problems which did not occur on Edge: 1. the 'continue to submit' link on section 6 of the Form R Part B did not do anything. 2. Hotjar did not appear in Firefox ”

 

OOP Application Form

 

It would be good when returning to a previously saved form to edit it if we could jump straight to a section rather than having to cycle through all of them to get there. In Form R under the dropdown for previous revalidating body there are only deaneries, but I was a specialty doctor before and my previous RB was a Trust and so I couldn't input the right answer.

Select a section to continue completing the Form R from

67dc9a9c

10

 

4

 

5

 

5

 

Yes

 

Yes

 

Notifications for completions of form R’s

 

Great improvement on the interface1 ... most of the information was automatically filled ; had a few glitches like for e.g. my account was not activated initially and needed some intervention from the West Midlands team; also a small error in Form R part B section e.g. some of the posts were not in a chronological sequence; but otherwise most of my experiebce was very positive

Placements not in chronological order

04e892d1

5

 

3

 

 

 

Yes

 

No  –   In form R Part A, under Programme section it says "start date" need to be more specific, "Post type or appointment" what does this mean? Placements came up in a strange order. Completion date not showing on confirmation form.

 

'Start date’ in Programme Section of Part A unclear

‘Post Type or Appointment’ unclear what the form is asking

Placements not in chronological order

CCT date not showing on confirmation form (question)

c3e79241

10

 

5

 

5

 

5

 

Yes

 

Yes

 

Notifications for upcoming placements

 

For those in paediatric subspecialty (GRID) placements, it wasn't possible to select my subspecialty, with would also be on my CCT which is Community Child Health - maybe a free text box for those with subspecialties not included in the drop down menu

Subspecs required in dropdown menu?

b1a0beb7

4

 

3

 

 

 

Yes

 

No  –   My jobs are all correct, but appear out of date order so it was difficult to check they were all correct. also some of my jobs were entered as two jobs with the dates adding up to a 6 month job, but entered as two separate entries for part of the rotation 

 

Notifications for completions of form R’s

 

Please make the next page button more obvious in part B as save and exit button most prominent and at first did not notice another page. Info to help - I am not sure what my revalidation date is as I am a trainee so don't revalidate as have ARCPs aI also wasn't sure what it wanted in part A asking for 'post type' . Also on the forms as soon as you use them anything unfilled highlights in red even thought you haven't got to it. better highlighting of mandatory fields.

Posts not in chronological order

More prominent ‘next page’ button for Part B

Guidance text for revalidation and post type

Form highlights anything unfilled even before you have reached it

Better highlighting of mandatory fields

3d3e51a9

10

 

3

 

3

 

4

 

Yes

 

Yes

c4a104fd

0

 

1

 

 

 

No  –   Can't complete one, the button does nothing when pressed. The site doesn't appear to work at all once logged in. Can't view profile, can't create forms, can't view the support page. 

 

No  –   Literally nothing worked after logging in, can't see or do anything. 

 

Other (please specify)  –   just working at all would be a start 

 

I have tried two different web browsers, still no joy. Please email us when this is ready for testing.

 

Profile not loading because sync is based on ‘DR in Training’ role. This match is case sensitive so ‘Dr in Training’ (which this trainee had) will not sync. PR created to ignore casing when matching. Need to tidy up people import template too?

59c1def3

0

 

2

 

1

 

 

No  –   My profile will not load therefore I cannot submit any part of the form 

 

No  –   profile not loading, cannot submit any forms 

 

Notifications for upcoming placements

Profile not loading because of missing ‘date attained’ in Qualifications which is a mandatory field in TIS and expected to exist in TISSS.
Devs created a PR to stop qualifications with no dates from causing this issue in TISSS.

e5196d54

7

 

3

 

 

 

Yes

 

No  –   The part B section 2 (scope of practice) would have been so much easier if the rotations pulled through in chronological order. I spent a long time trying to work out if all the posts were there and amending details, as I had to scroll up and down.

 

Notifications for completions of form R’s

 

Actually really like this system, much easier than using paper forms/Adobe forms and having to insert a signature. Relatively easy to use, just a bit of tweaking on pulling through the information to form R part B in chronological order would make it so much easier. Will be glad to use this system in the future.

Jira Tickets

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