2021/22 Q1: 01 Apr 21 - 30 Jun 21

Objective	Support Trainees with their use of TIS Self-service	Scores
Key Results	No unresolved 'serious' queries (combining # of queries with their nature) _{”serious” = preventing Trainees using the app, or preventing us from moving to the next stage of roll out of the App to other LOs. Syncing of data while not instant, should be near real-time, rather than overnight. Resolution of serious queries to be in place by the end of the pilot.}	1.0
	Trainees score overall experience and satisfaction of TIS Self-service at 6 or higher	0.9
	70% of Trainees engage with TIS Self-service as part of the initial pilot	0.9
	Admins surveyed indicate their overall experience and satisfaction is 6 or higher	0.1
Overall score for the Quarter		0.7