2024-12-17 Search and page load not working
- Rob Pink
Owned by Rob Pink
17 Dec 2024
1 min read
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Date | Dec 17, 2024 |
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Summary | Users reported data missing in searches or loading, including no data seen |
Impact | Users not able to work |
Non-technical Description
The Problem
Users reported that they were unable to see data on search or page load. At more-or-less the same time as the first report was made on Teams, as Sentry alert was received.
The Solution
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Trigger
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Detection
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5 Whys (or other analysis of Root Cause)
Resolution
Timeline
All times GMT unless otherwise indicated.
Dec 16, 2024 1540 Sentry alert
Dec 16, 2024 1619 First user acknowlegement of problem
Dec 17, 2024 0932 Fix applied and users asked to confirm
Action Items
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See also:
Lessons Learned
Slack: https://hee-nhs-tis.slack.com/
Jira issues: https://hee-tis.atlassian.net/issues/?filter=14213