2024-11-14 Notifications sent for deleted placements
- Andy Dingley
Owned by Andy Dingley
about 6 hours ago
1 min read
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Date | Nov 14, 2024 |
Authors | @Andy Dingley |
Status | Documenting |
Summary | Notifications were sent by TSS for placements which had already been deleted in TIS |
Impact | Trainees received confusing notifications for incorrect placements, leading to additional support calls and LO burden |
Non-technical Description
Trigger
Detection
5 Whys (or other analysis of Root Cause)
Resolution
Timeline
All times GMT unless otherwise indicated.
Dec 13, 202415:15 -
Action Items
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See also:
Lessons Learned
Slack: https://hee-nhs-tis.slack.com/
Jira issues: https://hee-tis.atlassian.net/issues/?filter=14213