Date	29 Nov 2016
Authors	Graham O'Regan (Unlicensed)
Status	Complete
Summary	Hicom's internal refresh failed, from Martin Stanford "I'm sorry to announce that issues were encountered with the nightly refresh of v1.15 last night. This means that the changes for this release have not yet been applied to the data on the live DR. We have identified the cause of the problem, and anticipate a successful resolution for tonight's refresh."
Impact	stale data was displayed until the refresh succeeded.

Root Cause

Hicom's internal refresh failed.

Trigger

Their refresh runs nightly

Resolution

Hicom notified us when the refresh succeeded and we asked them to open access to our service account outside the normal operating windows so we could rerun our ETL processes.

Detection

Email from Hicom

Action Items

Action Item	Type	Owner	Issue

Timeline

29 Nov 2016 8:37 email received from Martin to let us know that the refresh had failed.
30 Nov 2016 9:26 email received from Marting to let us know that the next refesh succeeded.

Supporting Information

None.

TIS21 Confluence Space

2016-11-29 Hicom DR Refresh Failure